Vyair extends the following warranty to the purchaser of a system or component sold by us.

Warranty Period

A warranty is supplied on most of our systems and products. This warranty is limited to faults which occur through normal operational usage of our products. Failure to follow given instructions on the set up of RO units and any defect to the system caused by incorrect use or failing to change the consumables (poor maintenance), the warranty will not be valid. Our systems have a 1 year warranty after the date of purchase. If any defects occur due to faulty materials within a 28 day period, Vyair (We) will replace the product at our cost. Any replacements parts you receive during your warranty period will not extend the original 12 month warranty period. Vyair (We) recommend you to check your product immediately for Vyair (Us) to assist you in the best way.

The Standard Warranty does not cover consumables (filters, membranes). Consumable items carry a 28 day returns policy subject to them remaining unused. Once a consumable item is installed its warranty is determined by the technical specification of the product and its quoted life, in terms of time or usage.

Returns Procedure

  • Returns for items damaged on arrival must be made within 14 days from the delivery date. Claims for missing parts must be made within 14 days after your order has arrived.
  • We reserve the right to specify that items be returned to the original warehouse for inspection.
  • Pictures are required to return defective/damaged products.
  • If the return is accepted, the item(s) or part(s) will be replaced, or a refund will be issued. It is our policy to replace parts whenever possible.

Limitation of Liability

Due to quality control procedures, it is rare to encounter damaged products. In the unlikely event that you have a product arrive damaged, please call us on 01507 524576 to arrange a replacement. If we require the product to be collected, we will send a free returns label for you to print. If you notice any damaged packaging on your delivery, please ensure that you highlight this with the courier. Please also let us know immediately. We cannot replace items that have failed due to incorrect installation, misuse, or customised by you.